Support

Help with the YourDashes app for Android and iPhone.

Getting started

How do I get an invite code?

YourDashes is invite-only for now. If someone sent you a code, use that. If not, open the app, tap Create an account, then No code? Request an invite, and we'll email you a code once your request is approved.

I have a code. How do I sign up?

Download the app, tap Create an account, enter your invite code and your details, then enter the 6-digit code we email you to confirm your address. The code works for 15 minutes.

The email with my code hasn't arrived.

Check your spam or junk folder for an email from YourDashes. On the code screen you can tap Send a new code (once a minute). Still nothing? Email us from the address you signed up with.

Signing in

I forgot my password.

Tap Forgot password? on the sign-in screen, or go to dash.yourdashes.com/forgot. We'll email you a code to set a new one.

It says "too many attempts".

After several wrong passwords, signing in pauses for 15 minutes to keep your account safe. Wait, then try again, or reset your password.

The Daily Dash Call

How do I set it up?

In the app, open the menu, then Settings, and turn on Daily Dash Call. Choose the time you'd like Dash to call. Dash skips the call on days you've already answered.

Dash didn't ring on my Android phone.

• Make sure notifications are allowed for YourDashes.
• If Settings shows allow full-screen calls for Dash, tap it and switch the permission on, so the call can ring over your lock screen.
• On Samsung and some other phones, set the app's battery use to Unrestricted (Settings → Apps → YourDashes → Battery), so the phone doesn't put it to sleep.

Can I stop a call ringing?

Yes: tap Decline. On Android you can also press the power key or a volume key. A missed call shows in your notifications, and tapping it calls Dash back.

Talking with Dash

Dash can't hear me.

YourDashes needs the microphone to hear you. Check that it's allowed in your phone's settings for YourDashes, and that you haven't tapped Mute on the call screen.

I don't want to answer today's question.

Just say so. Dash will offer a different question, or you can talk about anything on your mind.

Where do my stories go?

A moment after you hang up, your story appears in Your Dashes, with its recording and a written transcript. Tap it to listen, or to fix a name or place in the transcript.

Your account

How do I change my name, phone number or ZIP code?

Open the menu, then Account. To change the email address you sign in with, email us from your current address.

How do I delete my account?

In the app, open Account and tap Delete account, or go to dash.yourdashes.com/delete-account. Your account and everything in it is deleted seven days later, so you can change your mind until then.

What do you do with my stories?

Only keep them for you. We don't sell your information, show ads, or use your stories to train AI models. Read the full privacy policy.